Public benefits, like SNAP (food stamps) and Medicaid, are hard to manage. Providers works to ease the burden for American families.

Propel makes the Providers mobile app, which 5 million+ low-income Americans use every month to manage their SNAP (food stamps).

As a senior content strategist at Propel, I worked with our design and policy teams to synthesize complex information about benefits changes into plain-language messages for our users. My team informed users about the end of pandemic-era benefits, changes in student loan relief, and the restart of Medicaid renewals, among other topics.

Our timely and innovative work on Medicaid renewals was featured in a 2023 case study. Read more.